FAQ

As luxury lovers and experts, we are committed to integrity and innovation in the luxury industry, which is why we invest in our processes, services and people.

We are not a marketplace; every piece of luxury we sell is ours. This allows us to enforce true market quality standards and as one of the luxury buyers in China, our selection is constantly changing with tens of thousands of products from the best brands.

Each of our luxury pieces is quality checked, guaranteed, and meets manufacturer operating standards without compromising value or provenance. Plus, every luxury piece we sell is backed by a 1-year 1688 Warranty with additional warranty options available.

Our factories and technicians are the most popular in the industry in China. They evaluate each luxury item before it is sold, ensuring they meet a rigorous quality control process - and our team is qualified to cater to any luxury merchant's needs. From everyday merchants to stalls, we provide total service with factory-sourced parts, providing peace of mind to thousands of customers around the world.

Our team are some of the most passionate luxury lovers in the industry, maintaining an exceptional level of knowledge of history, the nuances of current collections and the pulse of the secondary market. We are here for you. 1688 Client Advisors can assist with all your luxury jewelry-related needs - whether you're looking to buy, or just consult. Connect with 1688 at your convenience, email, live chat, in-app chat, meet your dedicated account advisor. We look forward to getting to know you.

Our client advisors can help you with all your luxury accessories-related needs - whether you're looking to buy, or inquire about more brands. You can connect with our dedicated consultants at your convenience, email, live chat, app.